FAQ

  • What types of vehicles do you offer for transportation?

    We offer a diverse fleet, including luxury sedans, SUVs, stretch limousines, premium luxury sedans, vans, mini coach buses, coach buses, and party buses. This variety ensures we can cater to various group sizes and preferences.

  • How do I make a reservation for transportation services?

    Reservations can be made by contacting us through our website or by calling our office. We recommend booking as early as possible, especially during peak seasons, to ensure availability.

  • Is a deposit required when booking a limousine?

    Yes, we require a non-refundable deposit at the time of reservation. The amount varies depending on the vehicle type and service. A credit card authorization form will be provided for completion during booking.

  • Can I visit your office to view the vehicles and make a reservation?

    Absolutely! We welcome customers to visit our office during standard hours to view our fleet and make reservations. Please schedule an appointment in advance so we can accommodate your visit appropriately.

  • Do you offer "drop-off and pickup" services for special events?

    In most cases, minimum hourly rental terms apply. This structure ensures you have the same vehicle and chauffeur for the entire service, with unlimited stops and the vehicle at your disposal for the specified period.

  • Are there any additional fees I should be aware of?

    Our pricing is transparent, with no hidden fees. When we quote you a price, it includes all charges. Please note that gratuity is typically included in the total price.

  • What is your cancellation policy?

    Cancellations must be made at least 72 hours before the scheduled service to avoid charges. Deposits are non-refundable. For detailed information, please refer to our cancellation policy on the website.

  • Are your chauffeurs professionally trained?

    Yes, all our chauffeurs are professionally trained, licensed, and familiar with local laws and regulations. They prioritize passenger safety and provide a courteous and enjoyable experience.

  • Is alcohol allowed in the limousine during prom services?

    No, alcohol and illegal substances are strictly prohibited during prom services. Our chauffeurs act as chaperones to ensure a safe and enjoyable experience for all passengers.

Any More Questions?

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to make your experience with Imperial Limousine exceptional.